Thank you for choosing Digital Yoom for your IPTV needs. We aim to provide you with high-quality services and a seamless entertainment experience. However, we understand that there may be situations where you need to request a refund or return. Please read our policy carefully to understand your rights and responsibilities.
1. Refund Policy
We offer refunds under the following circumstances:
a. Subscription Cancellation within the Refund Period:
- You may cancel your subscription within 7 days of the initial purchase date.
- To request a refund, please contact our customer support team through our [Contact Page].
- Refunds will be processed to the original payment method used during the purchase.
- After the refund period expires, no refunds will be issued for subscription cancellations.
b. Technical Issues and Service Failures:
- If you encounter technical issues or service failures that are within our control and we are unable to resolve them within a reasonable time frame, you may be eligible for a refund.
- Please contact our customer support team to report the issue and request a refund.
- Refund eligibility will be determined on a case-by-case basis.
2. Returns Policy
- To request a refund or return, please contact our customer support team through our [Contact Page] and provide relevant details, including your order information and the reason for the request.
- Refunds and returns are subject to approval by Digital Yoom. We reserve the right to deny requests that do not meet our policy criteria.
- Refunds will be processed within [number] business days after approval.
- Any promotions, discounts, or offers applied to the original purchase may affect the refund amount.
- In cases where a refund is issued for a subscription, your access to our services will be terminated.